Update by user Apr 16, 2013
In addition the unit was infested with cockroaches!the kitchen was dirty; the electric can opener had build up food all over, the oven was filthy, we found dirty pots inside the kitchen cabinets.
There is no staff person to help you with any maintenance emergency.Pretty much their philosophy is; do as we say, do not comply or else you will be kicked out of the unit, and we are keeping your money!!!
Original review posted by user Apr 16, 2013
Summarizing our 1st day experience; we had to call the police in order to make the management staff who handles the security service let us in.The manager of this place has no customer service skills whatsoever, he is rude, arrogant, narrow minded, cocky, and to top it up a lair.
After we had the security staff put on a yellow bright neon color wrist bands, I said to my husband; I do not have a problem wearing this bright color bands while inside the property. However I have the right to choose if I feel comfortable going out for dinner wearing a nice dress and as an accessory a plastic neon wrist band. I want to drive to the close by cities, visit some friends in Mcallen and Mexico. I just do not feel they have the right to make me wear this band outside their property.
Naively I went to talk to the manager who basically with the attitude that I just described above said, "this is the rule and if you do not like it you don't have to stay here you can go somewhere else”. I felt very strong making my point as I felt like a marked animal wearing this band for the whole week of my vacation outside their property. The documents we received stated in the wrist band policy that we will be given the bands for every registred person; mentioned nothing about wearing them at all times including when out of their property. I have traveled all over and I have never in my life I had experienced such an awful experience in a place that I am paying for and the least that I should be expecting is a great customer service.
The reason why the police came to assist us was because I turned the band upside down, so the bright color will not show and my husband try to losing it up a bit, so the security guard was instructed that if the bands were not the same way they were put on, that we will not be let into the resort; all our belongings were in the room, we have already paid for the vacation. So this was the manager's way to get us back because I said that I was thankful for the Internet and that he was going to be reading the bad reviews I was going to write about this place. When my husband talked to him and place his hand on this guy’s shoulder saying that we did not want any trouble and he did not know what his problem was, he said to the police that my husband became very aggressive!!! Unbelievable!
If you are thinking to buy or rent, reconsider is not worth it!